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Xbox One Turns Off Randomly: Possible Causes & Solutions

We’ve probably all experienced our Xbox randomly shutting down, sometimes even during a gaming session. In most cases, the Xbox switches off, makes a few beeping sounds, and turns back on immediately. So, what’s causing this issue, and how can you fix it?

In most cases, random shut downs on the Xbox One are due to unstable power supply or software issues that can be cleared with a restart. Another prime suspect is overheating. If this is the case, relocating the console to a properly ventilated area should correct the problem.

Unexpected shutoffs significantly impact your gaming experience. Luckily, there are ways to solve this issue. Let’s look at some possible reasons why your Xbox is turning off randomly and how to fix it.

Why Does Your Xbox Turn Off By Itself?

Here are five common reasons why your Xbox One (on Amazon) randomly switches off.

1. Faulty Power Supply

Your Xbox depends on a stable power supply to function. Consequently, it’s no surprise that a faulty power supply will cause your console to switch off randomly. If the LED of the Xbox’s power brick blinks orange or doesn’t even light up, it means your console isn’t getting an adequate power supply. 

Furthermore, a poorly connected power cord can also be why the LED doesn’t light up. Also, remember that the console’s internal power supply is designed to enter standby mode if there’s a power surge. As a result, you’ll need to reset the Xbox before it can turn on again.

If your pet has made their way through the power cable, or you suspect yours has failed, the good news is a replacement Xbox power power cable (on Amazon) isn’t too expensive!

2. Faulty Power Outlet

A faulty power strip or wall socket could also be the cause of these random shutdowns, so you should check if the power strip or wall bracket still functions properly.

One way to test if the power outlets still work correctly is by plugging in other devices. If the devices receive an unstable current or don’t receive any electrical current, you have a faulty power outlet.

As a result, you’ll need to buy a new power strip or contact an electrician to examine the wall bracket. If you do need/want a new power strip, we highly recommend the Anker USB C Surge Protector Power Strip (on Amazon).

3. Overheating

An Xbox One comes with a protection feature to detect overheating and automatically turn off the device. So, if your Xbox One overheats, it will most likely switch off.

The leading cause of overheating is inadequate ventilation. Moreover, make sure the console’s vents are not clogged up to guarantee proper airflow. You can also force the console to have better ventilation with an aftermarket cooler like the OIVO Vertical Cooling Stand (on Amazon).

4. Hardware Problems

Your Xbox may also be shutting down due to hardware problems such as a faulty cable or motherboard issues. If you aren’t an expert technician, you’ll need to consult a professional to examine the severity of the hardware issue. In addition, check the power cord for signs of wear and tear.

How to Fix an Xbox That Keeps Turning Off

The fix for this issue depends on the cause. Here’s how you can keep your Xbox One from turning off.

1. Install the Latest Updates

Albeit a rarity, corrupt or out-of-date software could be why your console switches off unexpectedly. Check if your Xbox has the most recent updates installed before trying the other fixes below in this guide. If your console’s software isn’t up-to-date, we recommend promptly updating it. To install the latest updates:

  1. Click the Xbox button on your controller.
  2. Navigate to the settings menu, and select All Settings.
  3. Next, click on System and select Updates.

2. Troubleshoot Power Supply

Because a stable power supply is crucial for your console to work, you must ensure that it’s in good working condition. Moreover, if the internal power supply of the Xbox is on standby, you can resolve the problem with the following steps:

  1. Unplug the Xbox’s power cables for about ten seconds.
  2. Reconnect the power cables and check the LED to see if there’s enough voltage. 
  3. Then turn on the Xbox if the LED light is white or orange.

3. Change the Power Mode Settings

As you probably know, you can set the Xbox One to switch off at certain times. Therefore, it’s necessary to check if this is the issue. 

  1. Click on the Xbox button on your controller to access the Xbox guide.
  2. Click on Profile & system and select Settings 
  3. Select General and click on Power mode & startup
  4. Finally, click options, select Turn off after, and then Don’t turn off automatically. 

4. Reset the Console

Your Xbox randomly shutting down can corrupt the system and cause system glitches. These glitches can lead to more random shutdowns. You’ll need to restore your Xbox to factory settings to resolve this issue. To reset your console:

  1. Click the Xbox button to open the Xbox guide.
  2. Navigate to Profile & system and select Settings.
  3. Select System, click on Console info, and select Reset console.

5. Reposition the Console

Overheating is the primary cause of the Xbox One randomly turning off. Newer Xbox One models will even notify you if the console begins overheating. Also, touch the console to see if it feels hot. If this is the case, immediately turn off the console and allow it cool for an hour.

Once the Xbox has cooled down, relocate the console to an area with adequate ventilation. While concealing your console in a cabinet might seem like an appropriate choice, we don’t recommend it.

Instead, place the controller in an open area with enough space around the vents. Then, restart the console and see if the console still overheats after an intense gaming session.

If you’re struggling to find a good spot for your Xbox, it may be an advantage for you to consider some less conventional options, like wall mounting your console with a tool like the Xbox One Wall Bracket (on Amazon). This can be a great way to keep the console off the floor and doesn’t require any shelving space.


Random shutdowns can be infuriating, especially if you’re engrossed in your favorite game. Try out the fixes highlighted in this article to eliminate this pesky issue. However, if your Xbox still shuts down randomly, contact Microsoft Support, as faulty hardware components might be to blame.