A Ring doorbell can provide numerous advantages for your home, such as enhancing security by allowing you to see who’s at your door before you open it. But how do you tell which Ring doorbell model you have?
You can identify the model of your Ring doorbell by looking for the device information on Ring’s companion app. You can also find your Ring doorbell’s model name on the back of the device. If you still aren’t sure, contact customer support and inquire about your Ring doorbell model.
Many Ring doorbells have a similar layout and appearance, which makes it difficult to tell them apart due to the lack of distinguishable outside features. So, let’s get into the details and figure out how you can quickly determine which Ring doorbell you have.
How Can I Tell Which Ring Doorbell I Have?
It should be easy to figure out what kind of doorbell you have. The following three simple ways should help you:
1. Check the Product Name on the Device’s Back
The model name of your Ring doorbell is written on the back of the device. Most Ring doorbells have a label on the back with information like the product name, model name, serial number, power input, etc. When you turn the device over, it should be at the bottom.
2. Check Device Details on the Ring App
The Ring app has a unique page that lists your product’s name, Mac address, and firmware version.
Simply launch the Ring app, go to the Settings menu, and look for your smartphone’s name and model number. A more detailed description can be found below.
3. Contact Customer Service
Finally, if you still aren’t sure about the model, all you have to do is contact customer service. Ring’s customer service team is available 24 hours a day, 365 days a year.
They assist with various challenges, including technical difficulties and installation issues. They’re also ready to answer general queries concerning the product and its operation.
Inform the company that you need help identifying your doorbell model. They may request your serial number or device image to run some checks and recognize your device.
How to Figure Out Which Ring Doorbell You Have in the Ring App
The Ring app lets you figure out which Ring doorbell you have. Here’s how to use the app to know your Ring doorbell:
- Launch the Ring application on your device.
- Tap on “Settings” (located at the top left corner of the screen).
- Click on “Devices.”
- Click the Ring doorbell image you wish to learn more about.
- Select “Device Health” and swipe down to “Device Details.”
- Under the product name area, you may locate the brand and model of your Ring doorbell.
To download the Ring app:
- On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices).
- Search “Ring.”
- Download and install the Ring app on your mobile device.
How to Find Your Ring’s Serial Number
When it comes to the Ring Doorbell, the serial number is typically printed on the device’s back label. To find it:
- Unpack your Ring doorbell.
- Flip the gadget around to the rear.
- Locate the “S/N” line with a series of digits and numbers adjacent to it. It should be near the bottom of the device, beneath the barcode and product label.
While you can acquire the serial number off the back of your device, it’s inconvenient to have to unscrew it and pull it off the wall. Instead, you can either write down the serial number before installing the doorbell or use the Ring app to find your device’s serial number.
How to Differentiate Between Ring Doorbell Generations
The first-and second-generation Ring doorbells have different features but look the same from the front. By looking at the device’s rear, you can tell them apart.
Here’s how to differentiate between Ring doorbell generations:
Sensors and Mounting Plate
The 1st Generation Ring Video Doorbell features sensors on the rear of the device and a mounting plate. However, the 2nd Generation Ring Video Doorbell (on Amazon) doesn’t have sensors or a mounting plate.
Field of View
While both generations have a rechargeable internal battery, they have distinct fields of view, which may help you distinguish them.
The first generation has a 180° horizontal and 140° vertical field of view, whereas the second generation has a 155° horizontal and 90° vertical field of view.
Camera Design
You can also determine the generation of your doorbell by looking at the camera’s design. The camera designs of Ring’s first- and second-generation doorbells are different, despite their visually similar appearances.
On the doorbell of the first generation, the camera housing is circular, but on the doorbell of the second generation, the camera housing is wide.
Video Resolution
Additionally, you can tell them apart using the video resolution. While the second generation boasts 1080 HD resolution, the first generation has 720 HD video resolution.
Size
While there’s no glaring difference in size, you can differentiate the two doorbell generations by their measurements.
The first generation sizes up to 4.98 x 2.43 x 0.87 inches, while the second generation doorbell is 4.98 x 2.4 x 1.10 inches in size.