The PS5 is Sony’s latest gaming console that improves its earlier designs. The PS5 is powerful, robust, and designed to last. However, some gamers have run into malfunctions and issues since the console’s debut in late 2020.
A PS5 that isn’t turning on could be malfunctioning due to faulty components, software issues, or damaged power cables. You can try manually rebooting, power cycling the device, or testing the power cables for issues. If nothing works, you may be eligible for Sony’s free repair/replacement services.
Although the PS5 is Sony’s latest and greatest console, it still suffers from malfunctions like any other electronic device. Fixing a PS5 requires troubleshooting, as the source of the problem can vary a lot. Read on to find out the most common reasons your PS5 isn’t turning on and how to fix them, so you can get back in the game!
Most Common Reasons Your PS5 Isn’t Turning On
Sony’s PS5 has an incredible amount of both physical electrical components and digital software files. All of these parts work in tandem to deliver top-notch gameplay. However, some of these components can become defective over time (for instance, if you don’t update your software).
When one part of your console fails, the other elements start to fail and can’t operate as expected, causing your console to malfunction. Some consoles may misbehave by turning themselves on or turning themselves off sporadically. So, if that’s the behavior you’re seeing be sure to reference those guides. For now, let’s get back to a PS5 that won’t turn on.
So, consider this troubleshooting – and if you can’t fix your problem, be sure to consider if your PS5 is still under warranty from Sony before taking a next step and replacing or trying to have your PS5 repaired. And do cruise through our Ultimate PS5 Owner’s Guide after you’ve had a chance to work through this issue.
Faulty Power Button
Although unlikely, a faulty power button could be the reason your PS5 isn’t turning on. Power buttons are meant to last for years on end. However, there is an off chance that your PS5 model is defective or faulty. Your power button could also be malfunctioning due to internal and external damages.
Damaged Power Cables
The PS5 comes with an internal power supply unit. An internal power supply means the AC cables are the only exposed part of the unit. Damaged AC power cables are one of the most common reasons why a PS5 won’t turn on. Damage can come from pets, handling, and other wear and tear.
Checking the prongs on the power cable, and testing the outlet to make sure it’s working, can help you diagnose issues here.
Software Issues & Bugs
Another issue that can cause your PS5 to stop turning on is software issues. Your PS5 might have corrupted software files, need an update, have a bad SSD, or something else.
Additionally, the PS5 suffers from a bug that prevents it from starting after entering rest mode. This bug is a common issue and can be solved by holding down the power button for 15 seconds, so you should try that if you haven’t already!
Console hardware malfunction
Your PS5 might not be turning on due to hardware malfunctions. Like software issues, hardware malfunctions can be equally hard to identify. A wire, chip, or other components inside your PS5 might be faulty, resulting in your console failing to start.
Dirt, Dust, and Other Residue
One of the most straightforward explanations as to why your PS5 isn’t turning on is that it’s dirty. Dirt, dust, and other build-ups can cause your console to become unresponsive. All this build-up and grime affects your console’s internal components, resulting in malfunctions.
Occasionally dusting the unit with pressurized air like Falcon Dust Off (on Amazon) is a great way to try and remove some dust without having to disassemble the device.
It’s important to note – these are just a few of the more common reasons your PS5 isn’t starting. Your PS5 might have a more complex issue that requires professional work. That being said, if your PS5 boots into Safe Mode, you may have a software issue on your hands. If your console fails to start entirely, it’s likely a hardware malfunction.
How to Fix a PS5 That Doesn’t Turn On
A PS5 may fail to turn on for a variety of reasons. Fixing a PS5 requires troubleshooting, problem-solving, and sometimes creativity. Follow these steps in order to troubleshoot and solve your system’s malfunctions.
1. Manually Reboot Your PS5
Start by manually rebooting your PS5. Your console may enter Rest Mode. If your PS5 doesn’t enter Rest Mode, try holding down the power button for 15 seconds. Your console will then restart, and a warning message may appear.
2. Try a Game Disc
Try inserting a game disc after manually rebooting your PS5. The Standard Edition PS5 will have a disc drive. Simply insert the game as you usually would – don’t force it or be heavy-handed. If your PS5 pulls in the disc, it may start up as expected.
3. Unplug The Power Supply
Next, you can try unplugging the power supply. Disconnect your PS5’s power supply cables from your outlet. Wait at least 30 seconds before reconnecting your PS5. Try turning on the console afterward.
4. Power Cycle Your PS5
If your PS5 turns on but won’t boot, you may need to do a power cycle. Power cycle your console by holding down the power button until the blinking LED light turns off. From there, disconnect your power supply and let the console sit for 20 minutes. Afterward, try reconnecting your console and starting the system as normal.
5. Try Different Power Cables
Swap out your PS5’s power cables if it still isn’t operating. The PS5 uses the same power cables as the PS4 and PS3. If you have one of the older generation consoles laying around, swap out the cables. Alternatively, you can find replacement IEC C7 power cables online or at any electronics store.
6. Use a Different Outlet
Faulty outlets, power strips, and surge protectors can cause your PS5 to malfunction. If your console isn’t turning on, try a different wall socket or outlet. Additionally, you can check the outlet with other electronics to see whether or not it’s the source of the problem.
7. Reboot in Safe Mode
If your PS5 is powering on, you can try rebooting it in Safe Mode. To reboot in Safe Mode, turn off your console and hold the power button down until you hear a second beep. Afterward, press the PS button on your controller and select the reboot option.
8. Update Your PS5 System Software
As mentioned earlier, your PS5 may need a software update. To do this, boot your PS5 into Safe Mode and download the latest version of your console’s software onto a USB drive and install the update manually.
9. Reset Your PS5
When in doubt, you can try resetting your PS5 in Safe Mode. Be warned, doing so will restore your console to factor standards, erasing all your game save data. Resetting your PS5 is best suited as a last resort.
10. Clean Your PS5
Dust, dirt, grime, and other build-up can all cause your PS5 to overheat and malfunction. Turn off your console, unplug all the power cables, and wait at least five minutes before beginning. From there, use compressed air to clean your PS5’s visible ports and fans.
You can also take the casing off your PS5 to access the internals. If you decide to clean the inside, be sure to practice care and consideration with the small internal components. Wait at least five minutes to start your console after you’ve cleaned it.
11. Have Your PS5 Professionally Repaired
If none of these solutions worked, you might need your PS5 professionally repaired. Fortunately, Sony provides free repairs and replacements for qualifying consoles. To see if your console qualifies, visit Sony’s PlayStation Fix and Replace site and follow the prompts provided.
12. Purchase a New PS5
If all else fails and you don’t meet the requirements for Sony’s PlayStation Fix and Replace service, it’s time to purchase a new console. Many retailers are sold out or upselling their available units, as the PS5 is in high demand. That being said, you can frequently check sites like Amazon or Best Buy for the best prices and to see when they restock.